Cancellation and Refund Policy

1 Subscription Cancellation

If you are enrolled in a recurring monthly, quarterly, annual, or other auto-renewing paid plan, you may cancel the recurring subscription before the next renewal date.

• How to Cancel: Use the cancellation option available in your iLearn account, where provided, or contact iLearn support through the contact details published on ilearn-india.com.
• Effect of Cancellation: Once cancelled, future automatic renewals will stop. You may continue using paid features until the end of the current paid billing period, unless otherwise stated for the plan.
• No Automatic Refund: Cancelling a subscription does not automatically create a right to a refund for the current billing period.
• Fixed-Term Plans: One-time or fixed-duration plans that do not auto-renew will expire automatically at the end of their validity period and do not require cancellation.

2 Refund Eligibility and Digital Access

Because iLearn provides instant access to digital test and question-bank content, refunds are generally limited once paid content has been materially used or consumed. The following grace periods apply to initial purchases:

• Monthly Plans: A full refund may be requested within 48 hours of the initial purchase, provided the user has not started, attempted, or substantially accessed premium tests, practice questions, question-bank content, or other paid features.
• Quarterly / Annual / Bundle Plans: A full refund may be requested within 7 days of the initial purchase, provided the paid service remains substantially unused.
• One-Time Exam Packages or Individual Paid Tests: These purchases are generally final once the purchased content has been accessed, started, attempted, or otherwise consumed.

Refund eligibility will be determined after verification of account activity and the circumstances of the transaction. Nothing in this policy limits rights or remedies that may be available under applicable law.

3 Non-Refundable Situations

Except where required by applicable law, or where the purchased service is defective, deficient, not delivered as agreed, or materially different from what was represented, refunds will ordinarily not be provided where:

• The user has started, attempted, or substantially accessed premium mock tests, practice tests, practice questions, question-bank content, explanations, or other paid digital resources.
• The user changes their mind after purchasing a paid plan or package.
• The user fails to use the subscription or package during its validity period.
• The user fails to cancel an active recurring subscription before the next renewal date.
• The user selects the wrong plan or package due to their own selection error, unless iLearn agrees to an adjustment at its discretion.
• Access is affected by the user's device, browser, operating system, internet connection, or a third-party service outside iLearn's reasonable control.
• The user does not achieve a desired score, rank, admission, selection, or result in NEET, KCET, COMEDK, JEE, or any other examination. iLearn provides testing and preparation tools and does not guarantee examination outcomes.
• The account is suspended or terminated for a material violation of iLearn's Terms of Use, including fraud, misuse, unauthorized account sharing, or unauthorized copying or distribution of iLearn content.

4 Technical Errors and Exceptional Circumstances

We aim to handle genuine payment and service issues fairly. Depending on the circumstances, iLearn may provide a refund, account credit, subscription extension, service restoration, or another appropriate remedy in cases including:

• Duplicate Charge: The same purchase was successfully charged more than once.
• Activation Failure: Payment was successfully completed but the purchased plan or package was not activated.
• Incorrect Plan Activation: A different plan or entitlement was activated because of an iLearn system error.
• Major Platform Disruption: A verified iLearn system failure materially prevents access to the paid service for a significant period.
• Material Service Deficiency: The paid service is materially unavailable, defective, or substantially different from what was represented at the time of purchase.

Where reasonably possible, iLearn may first attempt to restore access, correct the issue, or extend the service period before approving a monetary refund.

5 Duplicate, Failed, or Pending Payments

If an amount is debited from your bank account or payment instrument but the transaction is shown as failed or pending on iLearn, the amount may be automatically reversed by the bank or payment service provider. Processing times can vary.

If iLearn has successfully received the same payment more than once for the same purchase, the duplicate amount may be refunded after verification.

6 How to Request a Refund

A refund request must be submitted within the applicable eligibility period described above. Please contact iLearn support through the support/contact channel published on ilearn-india.com and include the following information:

1. Your registered name.
2. Your registered email address and/or mobile number.
3. The date and amount of the payment.
4. The payment, order, or transaction ID.
5. The plan or package purchased.
6. A brief explanation of the reason for the refund request.

Submitting a refund request does not automatically guarantee approval. Each request will be reviewed against this policy, account usage, transaction records, and applicable law.

7 Refund Processing

If a refund is approved, iLearn will normally initiate it within 5 to 7 business days. The refund will ordinarily be sent back to the original payment method used for the transaction.

After initiation, the time taken for the refunded amount to appear may depend on the bank, card issuer, UPI provider, payment gateway, or other payment service provider. Such external processing timelines are outside iLearn's direct control.

8 Auto-Renewal

Where a plan includes automatic renewal, the applicable subscription amount may be charged according to the selected billing cycle and the payment authorization provided by the user.

Users who do not wish to continue an auto-renewing subscription should cancel it before the next renewal date. A successfully processed renewal is generally non-refundable once the renewed service period has begun, except where a refund is required under applicable law or otherwise qualifies under this policy.

9 Institutional and Bulk Purchases

Subscriptions, licenses, or packages purchased by schools, colleges, coaching institutes, educational organizations, or other institutional customers may be governed by a separate quotation, order form, agreement, or commercial contract.

Where such an agreement exists, its cancellation and refund terms will take precedence to the extent permitted by law.

10 Changes to This Policy

iLearn may update this Cancellation and Refund Policy from time to time to reflect changes in our services, payment processes, business practices, or legal requirements. The revised policy will be published on ilearn-india.com with an updated effective date.

11 Contact